Grade: F
The Money Factory has closed and is no longer operating, so there is no safe way to play there or redeem a balance. SweepsGuard keeps its record published so players can see how the site behaved before it shut down.
The Money Factory has permanently ceased operations as of August 9, 2026. Its site now serves a notice to players in place of the platform. No new registrations, purchases, or gameplay are being accepted.
The notice states that all player accounts, balances, and pending redemption requests have been recorded and preserved, and that players with pending requests do not need to take any action — their request and account records are on file. It describes the wind-down as orderly, directs players with questions or requests for their account records to playershutdown@themoneyfactory.com, and invites inquiries about acquiring the company's assets, including the platform software, at a separate address.
The same notice, word for word, was posted on the same date by its sister brand Spinzta, which routes players to this same shutdown inbox. The two were wound down together.
What this notice does not say is when anyone gets paid. It commits to preserving records; it sets no date for processing the redemptions it says are preserved, and it names no amount. That distinction matters more here than at most closing sites, because unpaid and long-delayed redemptions are the reason this platform was blacklisted in the first place. Players had already reported waits stretching months beyond the operator's own stated processing window.
If you are owed money: email the shutdown address and ask, in writing, for confirmation of your balance, the status of each pending redemption, and the date it will be paid. Keep the reply. Then file a report with us whether or not you get one — we are tracking this wind-down, and a documented case record is what gives a claim any weight once a company is being taken apart and its software sold.
The Money Factory, operated by Money Factory LLC (Dover, Delaware), is a dual-currency social sweepstakes casino offering slots, table games, instant-win, and live dealer titles, with Sweepstakes Coins redeemable for cash prizes at a US$100 minimum. SweepsGuard has moved The Money Factory to an F (Blacklisted) rating based on a documented, recurring pattern of redemption non-payment that the operator's own published rules do not support.
The platform carries a large Trustpilot review base, but its recent reviews are dominated by a growing wave of players reporting redemptions stuck for months. The gap between the headline score and the lived recent experience is stark: a substantial share of current reviews describe winning balances that approve on screen but never arrive, support that cannot provide a status, and waits stretching well beyond the operator's stated processing window.
SweepsGuard has mediated three redemption non-payment complaints involving The Money Factory. Case #4 closed unresolved after the operator acknowledged the redemptions but refused to provide a timeline or issue payment. Case #22 closed unresolved after the operator responded only with automated replies and never issued payment on a redemption exceeding US$3,400. Case #80 — a player from New Hampshire reported a $125 redemption left unpaid past the operator's own 90-business-day payout window; the window elapsed in July 2026 with no payment, and the case was ruled Unresolved. The pattern across these cases — acknowledgement without payment, and a queue with no defined endpoint — mirrors the broader public record.
Case #180 (July 2026) — an Illinois player reporting $3,764 in unpaid redemptions — was closed as Unresolved — No Response on July 29, 2026 after the operator did not reply within the five-business-day window. The Money Factory is rated F (Blacklisted). This rating reflects a documented pattern of redemption non-payment and a processing structure that defers payouts indefinitely, rather than any single dispute. We do not recommend depositing on this platform. SweepsGuard ratings move on conduct in both directions: if the operator demonstrably pays down its outstanding redemption backlog, makes its payout team reachable, and brings its processing window and public messaging into line, we will revisit the grade.
Update (August 2026): Three further cases closed Unresolved — No Response on August 14, 2026 — Case #229 (Georgia, $100), Case #240 (Oregon, $999) and Case #246 (Georgia, $130). All were raised on August 6 as a single bundled approach covering $1,229 across three players in three states, and none drew any reply within the five-business-day window. Case #240 is the one worth reading: the redemption went unpaid long enough to age out of the operator's own displayed redemption history, removing the player's record of having requested it at all, and she reported that the large majority of her messages went unanswered.
Update (Aug 26, 2026) — Case #307. A Georgia player won $100.97 and requested redemption on April 29, 2026. It was still showing as pending 119 days later. She checked in monthly, and when she asked to speak to management she was told she did not need to keep asking because the request was pending. We wrote on August 19 asking for a payment date and the current status; the five-business-day window closed on August 25 with no reply, and a check of the operator domain over the same period returned nothing. Closed Unresolved — No Response on August 26, 2026. This is the longest single pending redemption recorded against this operator and it does not change the grade, which is already at the bottom of our scale. It does sharpen the reason for it: the problem here is not slow payment, it is a queue that players are told to stop asking about.
Last updated: June 20, 2026
8 published complaints: 8 unresolved (6 no response, 2 operator declined to engage).
Full The Money Factory complaint history
The Money Factory's final SweepsGuard grade was F, last updated June 20, 2026. The site has since closed, so that grade is a record of how it behaved while it was running, not a live assessment.
You can, but The Money Factory is closed, so there is usually nobody left to answer and unpaid balances are rarely recovered. We still log every report at sweepsguard.com/submit-complaint, and it still helps: it keeps the public record accurate and it tells us if the same operator turns up again under a new name.