9 published complaints: 9 unresolved (7 no response, 2 operator declined to engage).
The Money Factory is graded F by SweepsGuard, the lowest mark we give. We hold 9 published complaints, and as of September 2026 none had ended with a player being paid. The case closed that month is the starkest we have on this operator: a Minnesota player has redemptions pending from March 2025, September 2025 and December 2025, the oldest of them outstanding around eighteen months.
Not on any record we hold. The answer players report getting is consistent: the site is behind on payouts and they will be notified when it is their turn. That answer had not changed for the player whose oldest request dates to March 2025. A queue that does not advance over that span is not a backlog, and we would rather say so plainly than repeat the operator's framing.
The reassurance itself. Being told you are in a queue and will be notified sounds like progress and, on this record, has not been. If you are holding a pending redemption here, do not let a support reply of that shape reset your own clock. Document the request date, the amount and every support response, and file a complaint with us rather than waiting quietly. We publish outcomes either way.