Grade: C
Spin Pals is a real, operating sweepstakes casino, but its record is mixed. SweepsGuard grades it C based on player complaints, operator conduct, and redemption reliability. That grade is our independent assessment, not a guarantee — read the site's own sweepstakes rules and check its complaint history before you deposit.
SpinPals is run by SpinPals LLC, a Delaware company whose sweepstakes rules give a mailing address in Austin, Texas. It has been live since late 2024 and offers slots, table games, live dealer titles and a few arcade and bingo games. You must be 18. The site is closed to anyone outside the US and to players in Alabama, Arizona, California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington and West Virginia. The minimum redemption is 100 SC. The free mail-in pays 3 SC per request. Coins expire after 60 days with no play.
Trustpilot is strong on a large review base, and most players describe quick early redemptions. The one-star reviews from August and September 2026 tell a different story. Several players say redemptions now take weeks, and one says a win from June was still less than half paid in September because payouts come out $500 at a time. Three reviewers in late August say their accounts were banned right after a redemption, with a scripted reply and no reason. One says a balance of over $40,000 went unanswered for six weeks. One reviewer posted the same scam claim eight times, and we set those aside. SpinPals has started replying to some of these reviews.
SpinPals grew fast after its late 2024 launch and most early feedback was about quick payouts. That changed in 2026. Delay complaints first showed up in February and March, and by August and September they were joined by reports of bans after redemptions. The first complaint filed with us came in September 2026 (see below).
We moved SpinPals down a step. It still pays a lot of players, but its own limits make a large win slow to collect, and recent reports of bans after redemptions are too many to wave off. Verify early, redeem in steps, and keep records. If you hit a problem, file it with us and we will take it to SpinPals.
Update (Oct 3, 2026): Case #419. A Texas player says Spin Pals closed the account without notice while it held about 160 Sweeps Coins, around $136 of it redeemable, and support gave no reason. We wrote on September 26 and got no reply, so the case closed unresolved with no response. It's the same kind of unexplained ban described in the reviews above.
Last updated: September 25, 2026
Player-tracked redemptions: 3 of 3 paid.
1 published complaint: 1 unresolved (1 no response).
Full Spin Pals complaint history
Spin Pals's current SweepsGuard grade is C, as of September 25, 2026. SweepsGuard grades range from A (strong and reliable) to F (blacklisted).
You can file a free complaint against Spin Pals using SweepsGuard's complaint form at sweepsguard.com/submit-complaint. Submit your dispute with documentation and SweepsGuard mediates it with the operator, then publishes the outcome to Spin Pals's public record.