Cluck US Review & Grade Report

Grade: C

Overview

Launched in June 2025, Cluck.us is operated by The Roost Ltd., a Cyprus-based company with no known sister sites or prior sweepstakes casino history. The platform offers 1,700+ casino-style games from over 25 providers, including Hacksaw Gaming, BGaming, Microgaming, Slotmill, Kalamba Games, and Betsoft Gaming, alongside a solid selection of live dealer titles and 70+ table game options. Cluck uses a dual-currency model with Gold Coins (GC) for entertainment play and Cluck Bucks (CB) as the redeemable sweepstakes currency, pegged at $1 per CB. The platform accepts Visa and Mastercard for purchases but currently processes all redemptions exclusively via cryptocurrency, including Bitcoin, Ethereum, Solana, Tron, Tether USD, and Ripple. Available in 35+ US states and most of Canada, Cluck is restricted in California, Connecticut, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington.

Player Reception

Cluck.us holds a 3.6/5 rating on Trustpilot based on 47 reviews — a small sample for a platform that's been live since mid-2025. With only 47 reviews, the data doesn't yet provide a definitive picture, so it warrants additional weight on qualitative signals. That said, the reviews that do exist are sharply divided. Roughly half of reviewers are positive, consistently praising the responsive customer support team and solid game selection. Several players report successful and relatively fast redemptions. The other half of the review pool is dominated by 1-star complaints, the most recurring being the crypto-only redemption model — a point of frustration for players who purchased using Visa or Mastercard and expected the same method available at withdrawal. A few reviewers report delays of 5+ days on crypto redemptions, contradicting the platform's marketing around fast crypto payouts. There are also complaints about verification difficulties and bonus amounts not matching what was advertised (the welcome wheel can pay as little as 2 CB rather than the promoted 5 CB). The Cluck team responds to a majority of negative Trustpilot reviews, and CEO-level responses have been visible and detailed, which is a positive sign — though some of those replies have drawn criticism for their tone.

Strengths

  • 1,700+ games including slots, Megaways, Hold & Win, table games, live dealers, and arcade titles from 25+ providers
  • Strong table and live dealer library — 70+ options including blackjack, baccarat, roulette, Teen Patti, and Texas Hold'em
  • Wide variety of supported cryptocurrencies for redemption: Bitcoin, Ethereum, Solana, Tron, Tether USD, and Ripple
  • 100% first purchase bonus — 40 CB on a $20 first deposit
  • Daily login bonus with escalating rewards through the VIP program
  • Mail-in AMOE bonus of 3 Cluck Bucks per entry with unlimited submissions
  • Referral bonus of 3 CB plus 10% on the referred player's first purchase
  • 4-tier "Feathers" VIP program with boosted daily rewards, exclusive discounts, and special promotions
  • Live chat support staffed by real agents with near-instant response times
  • 256-bit SSL encryption and mandatory KYC verification for redemptions
  • Robust responsible gaming tools including spending limits, timeout, and self-exclusion
  • Simple 1x playthrough requirement on Cluck Bucks

Issues

  • Crypto-only redemptions despite accepting Visa and Mastercard for purchases — players who buy with cards cannot withdraw the same way, which has surprised and frustrated many reviewers
  • Redemption processing times are tied to VIP level, meaning new players at the base tier may face multi-day delays even for crypto withdrawals, undermining the main selling point of crypto-speed payouts
  • Welcome bonus is delivered via a wheel spin with a floor of just 2 CB, despite being marketed around a potential 5 CB — the unpredictable nature has led to complaints of feeling misled
  • High minimum purchase entry point of $20 — well above the industry standard of $4.99–$9.99 — limiting accessibility for casual players
  • 10x playthrough requirement on table games is not clearly disclosed during gameplay or at point of purchase; at least one player was surprised to discover this only after wagering
  • Minimum redemption threshold of 50 CB is higher than many competitors
  • No traditional fiat redemption option (bank transfer or gift cards) — unusually restrictive and a significant barrier for players unfamiliar with crypto
  • No dedicated mobile app — browser-only experience with some noted UX issues on mobile
  • The Roost Ltd. has no established track record in the sweepstakes space, with minimal publicly available information about the company

Track Record

Cluck.us launched in June 2025 and is operated by The Roost Ltd., based in Nicosia, Cyprus. The company has no publicly known prior history operating sweepstakes casinos, no sister sites, and limited information available about its ownership or leadership outside of CEO-level responses on Trustpilot. Independent review site SweepsKings rates Cluck at 3.7/5 (73.5/100 expert score), noting that the platform passed their preliminary legitimacy tests but flagging concerns about the pricing of GC packages and the VIP-dependent redemption times. Multiple reviewers on Trustpilot have confirmed successful redemptions, which is an important baseline indicator that the platform does pay out. However, the volume of complaints around delayed crypto redemptions and the crypto-only withdrawal model, combined with the operator's complete lack of industry history, gives limited basis for a strong trust assessment at this stage. The CEO's visibility and personal involvement in responding to player feedback is a moderately encouraging sign, though the tone of some responses has itself drawn negative attention.

SweepsGuard Status

SweepsGuard has not received any formal complaints about Cluck.us at this time. However, the platform presents several concerns that players should be aware of before depositing. The most significant is the crypto-only redemption model — players who purchase using a credit or debit card should understand that they cannot redeem winnings back to that same method and will need a cryptocurrency wallet to collect any prizes. The 10x table game playthrough requirement also does not appear to be clearly disclosed upfront, which is the type of transparency issue SweepsGuard takes seriously. Combined with a 3.6 Trustpilot rating from a limited review pool, an unknown operator with no prior industry track record, and redemption speeds that vary by VIP tier, there are enough open questions to warrant caution. We will monitor Cluck's complaint patterns, operator transparency, and player outcomes as the platform matures, and will update our assessment accordingly.

Last updated: June 7, 2026