1 published complaint: 1 resolved for the player.
Cluck US is graded C by SweepsGuard. We hold 1 published complaint. On the record so far the player got his money in full. A Massachusetts player asked for a $116 redemption on September 12, 2026 and heard nothing for ten days. We put the case to Cluck US on September 19 and the money reached him on September 22. Cluck US replied to us the same day, declining to discuss the account with a third party but confirming the matter had been investigated and resolved.
On the case we have published, yes. The player received his full $116 three days after we raised it. The ten day delay before that was not a refusal to pay. Cluck US told us his original support ticket had been caught by a filter rather than reaching the support team, so nobody there had seen it. Note that redemptions here are paid to a cryptocurrency wallet rather than back to a card, so have one set up before you expect to collect anything.
Assume a support ticket can go missing. One did here, for ten days, and the player had no way of knowing until he raised it elsewhere. If you have asked Cluck US for something and heard nothing after a few days, send it again rather than waiting it out. Separately, players who fund with a debit card cannot redeem back to that same method and will need a cryptocurrency wallet, and the 10x table game playthrough requirement is not clearly disclosed upfront. Keep dates, amounts and screenshots of every redemption request.