Grade: D
Cider is a real, operating sweepstakes casino, but its record is poor enough that we would not call it a safe pick. SweepsGuard grades it D based on player complaints, operator conduct, and redemption reliability. That grade is our independent assessment, not a guarantee — read the site's own sweepstakes rules and check its complaint history before you deposit.
Cider Casino opened in November 2025. Its site footer names Hong Kong-based Mystic Mirror Studio Limited as owner and operator, with Denver-registered Aevorix Play Inc. as payment agent. The platform is available in most U.S. states, and the library runs to several hundred casino-style games weighted toward Hold and Win slots, fish shooter titles and a modest table game selection, from providers such as 3 Oaks Gaming, Kendoo, TaDa Gaming, RubyPlay, Playson and ReelPlay. Dedicated iOS and Android apps sit alongside the browser version. Gold Coin packages start at $2.00, and Sweeps Coin redemptions are processed by ACH bank transfer or PayPal with a 100 SC minimum.
Cider's lifetime Trustpilot standing is still solid for a site less than a year old, with most earlier reviewers awarding five stars for game variety and quick payouts. The recent picture is different. Reviews since late August 2026 run heavily one-star and describe the same sequence over and over: a redemption request is denied or canceled, the account is frozen or permanently closed, and the stated reason is a second account, a security finding or an unauthorized login that the player is never shown. Several reviewers report support closing the chat without answering, and only a minority of negative reviews get a reply.
Cider spent its first several months building a good reputation on payout speed. What has changed since July 2026 is how disputes go. Some published SweepsGuard cases ended with the player paid or credited, and most closed with no substantive reply. Each one is set out below. Since late August both Trustpilot and our own inbox have carried the same story: a redemption rejected or canceled, then an account frozen or closed for security reasons with no evidence offered. Several further complaints of the same shape are open with the operator as of September 22, 2026.
Cider moved down again on September 22, 2026. The cancel-then-freeze pattern that prompted the previous move has continued, the largest published case closed with no answer, and new complaints describing the same sequence keep arriving. What would move this grade back up: Cider telling closed players what was actually found, paying the refunds it has promised, and giving third parties a support route that answers. Until then, players should redeem early rather than build a balance, keep records of every support chat, and expect that a large redemption may trigger an account review.
Case #96, June 2026: verification blocked because Canada was missing from the KYC country list. Closed Unresolved, No Response.
Case #152, July 2026: a $91 redemption stuck for two weeks was paid in full five days after SweepsGuard raised it.
Case #196, July 2026: a $534.36 redemption marked completed that never arrived. Closed Unresolved, No Response on July 29.
Case #378, September 2026: a Colorado player's $500 redemption sat at processing for nine days. He had been emailing a support address one letter different from the operator's own domain, so his mail bounced, and in-game chat went eight days without answering. We wrote to Mystic Mirror Studio Limited at the address that accepts mail, and the money reached his bank on September 11. Cider's own record shows the request completed at $475 after a $25 fee. Cider never answered us, so we do not claim our approach is what moved it.
Case #386, September 2026: an Alabama player requested $2,183 on August 9. It was canceled overnight with no reason given, and on September 18 Cider froze the account outright, describing it as an unauthorized login. We wrote on September 14 with a deadline of September 21. Across eleven messages to the published support address the only thing that came back was the automated login-issues reply, including after we used the exception that reply itself names. Closed Unresolved, No Response, with the $2,183 recorded unpaid.
Case #389, September 2026: a Texas player requested $557.73 on September 9. He was told his verification had not been approved, the redemption was declined and the account was blocked. Cider then refunded his purchases to PayPal, about $563, but never paid the redemption. We wrote on September 15 with a deadline of September 22 and got only the automated login-issues reply. Closed Unresolved, No Response, with the $557.73 recorded unpaid.
Case #391, September 2026: a Virginia player was told his ACH redemption would land the next business day. When it did not, Cider asked him to verify again, said it could not verify him and stopped replying. Same email, same deadline, same automated reply. Closed Unresolved, No Response, with $63.72 recorded unpaid.
Case #404, September 2026: an Ohio player bought a $90 Weekly Subscription and a $30 package that together promised 52.50 SC in bonus coins over a week, and received 7.00 SC. We wrote on September 20 and got only the automatic login-issues reply. On September 23 Cider credited her 45.60 SC, covering the shortfall. Closed in her favor, though Cider never answered us, so we can't say our email is what moved it.
Case #399, September 2026: a Virginia player redeemed $150 and then $650. Cider emailed him that both would be paid as a refund and marked them complete, but no money arrived, and Cider's own record shows the $650 paid to an account ending 3153 that is not his. We wrote on September 18 with a deadline of September 25 and got only the automated login-issues reply. Closed Unresolved, No Response, with $650 recorded unpaid.
Case #406, September 2026: a Pennsylvania player's account was frozen on September 7 with no reason given. Cider later sent her a "Transaction Refund" email returning $4,890.85 of her purchases to her cards, less a 5% fee of $244.54, and left 2,717.40 SC frozen in the account. We wrote on September 20 with a deadline of September 25 and got only the automated reply. Closed Unresolved, No Response.
Case #407, September 2026: a Nebraska player's $1,199 redemption was declined on September 16 and her account frozen. Cider's chat gave her three explanations that contradict each other: a problem with her banking details, a debit card it called correct and active, and a review for a policy violation it never named. We wrote on September 21 with a deadline of September 28 and got only the automated login-issues reply, so the case closed unresolved. In October Cider contacted her directly through an older verification email, unfroze the account and paid the redemption to her bank on October 13. The record was changed to Resolved for the Player in October 2026.
Last updated: September 22, 2026
Player-tracked redemptions: 47 of 47 paid, typically within ~2 days.
11 published complaints: 4 resolved for the player, 7 unresolved (7 no response).
Cider's current SweepsGuard grade is D, as of September 22, 2026. SweepsGuard grades range from A (strong and reliable) to F (blacklisted).
You can file a free complaint against Cider using SweepsGuard's complaint form at sweepsguard.com/submit-complaint. Submit your dispute with documentation and SweepsGuard mediates it with the operator, then publishes the outcome to Cider's public record.