Grade: C
Launched in January 2024, Cashoomo is operated by Green Candy Solutions Inc., a US-based company incorporated in Dover, Delaware. The platform runs on a sweepstakes model using Gold Coins for free play and Sweeps Coins redeemable for cash at a 1:1 ratio. Cashoomo offers 500+ casino-style games including slots, 43 RNG table games, and a live dealer lounge with 73 titles sourced from ICONIC21 and Vivo Gaming. The platform is available in approximately 39 US states and Canada, with purchases supported via Visa, Mastercard, and American Express. Redemptions are processed exclusively via ACH bank transfer.
Cashoomo holds a 4.3/5 rating on Trustpilot across 4,700+ reviews. However, the review pool requires careful reading: the large majority of five-star reviews are solicited (marked "Invited"), while the most critical reviews — particularly those detailing redemption problems — are predominantly organic and unprompted. When filtered for redemption-specific feedback, the pattern is consistent and concerning: players across a wide range of balances report multi-week delays, limited communication from support beyond templated responses citing "high volume," and a withdrawal structure that makes large balances extraordinarily slow to access. The $200-per-day cap combined with a one-pending-request-at-a-time policy means a player with a $2,000 balance is looking at a minimum of 10 separate transactions — each potentially delayed by days or weeks — to fully cash out. SweepsGuard has also received a complaint reflecting this exact pattern, with a player holding over $6,000 waiting more than six weeks on a single $200 request.
Cashoomo has been operating for just over a year and has not been flagged for outright fraud or systematic non-payment. The platform does respond to Trustpilot reviews — including negative ones — and has meaningfully expanded its content library since launch. These are positive signals. However, the redemption delay pattern is no longer an edge case or an artifact of early growing pains — it is well-documented across organic reviews, community reports, and now a formal SweepsGuard complaint spanning six weeks without resolution. For casual players making small, infrequent redemptions, Cashoomo may function adequately. For players who accumulate meaningful balances, the combination of per-day caps, single-request queuing, and slow processing creates a withdrawal experience that falls well below what responsible sweepstakes operators deliver.
SweepsGuard has received two formal complaints against Cashoomo, both involving unpaid withdrawals. Case #30 involved a North Carolina player whose $200 redemption remained unfulfilled after six weeks — Cashoomo sent only an automated acknowledgment and did not respond to mediation. Case #54 involved a Texas player reporting ongoing redemption delays with repeated "queue is full" responses — Cashoomo again provided only an automated acknowledgment with no substantive follow-up. Both cases were closed as Unresolved — No Response.
We assign Cashoomo a Grade C: Proceed Carefully. The platform's game library and engagement features remain genuine strengths, but the pattern of two unresolved complaints combined with well-documented systemic redemption delays, a punitive $200/day withdrawal cap, and a refusal to engage with independent mediation has moved Cashoomo below the threshold for a recommended grade. Players should be aware of the withdrawal structure and set realistic expectations around redemption timelines. Completing verification early is strongly advised. Should Cashoomo demonstrate improved responsiveness to mediation and address the redemption bottleneck, a grade upgrade is achievable.
Last updated: June 7, 2026