Submit a Complaint

Fill out the form below. We’ll review your complaint within 48 hours and contact the casino on your behalf.

All fields marked with * are required.

Casino Name *Please select an option— Select Casino —ChumbaCrownCoinsFortune CoinsFunrizeFunzpointsGlobal PokerHigh 5 CasinoMcLuckPulszReal PrizeStake USThe Money FactoryWow VegasYottaZula CasinoOther (please specify)

If Other, please specify casino name

Your Username at Casino (optional)

Primary Issue *Please select an option— Select Issue —Withdrawal Not PaidSlow Pay (longer than advertised)Account Frozen/BannedAMOE / Mail-In Entry ProblemsBonus Not CreditedDeceptive Bonus TermsVerification Issues (KYC)Poor Customer ServiceRigged Games / Unfair PlayOther

Amount in Dispute (USD) *

Date Issue Started *

Current Status *Please select an option–Select Status–Just happened – Haven’t contacted casino yetUnder Review – Casino is investigatingUnresolved – Casino responded but refusedUnresolved – Casino has not responded

Please describe what happened (be specific) *

Do you have documentation?Screenshots of withdrawal requestScreenshots of account balanceEmail correspondence with casinoScreenshots of bonus termsBank/payment statementsOther documentation

Upload Files (optional)

Choose FileNo file chosenDelete uploaded file

Your Name (First and Last) *

Your Email Address *

Publish complaint anonymously? *Yes – Use my username or “Player from [State]” onlyNo – You can use my first name

Your State *Please select an option— Select State —AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingOther Country

Have you contacted the casino about this? *YesNo

If YES, what did they say?

I understand and agree (all required) *I understand SweepsGuard will contact the casino on my behalfI understand my complaint may be published publiclyI understand SweepsGuard cannot guarantee casino cooperationThe information I’ve provided is truthful

Additional Comments (optional)

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