How SweepsGuard grades sweepstakes casinos and mediates player complaints: our inputs, what the grades mean, the mediation process, and our independence.
A SweepsGuard grade is a judgment, not a formula. We weigh player feedback and filed complaints, how the operator behaves when something goes wrong, the fairness of its terms, and above all redemption reliability — whether players actually get paid in full and in reasonable time. Public review scores are a starting point, not the verdict; conduct can override the reviews.
A means a strong reputation, reliable redemptions, and fair terms with no significant red flags. B is trustworthy overall with minor issues. C is mixed — real concerns like slow or unreliable redemptions or an unresolved complaint pattern, so play with caution. D means serious, documented problems that materially harm players. F (Blacklisted) means deceptive, abusive, or predatory conduct, or systematic non-payment — avoid.
An F is our lowest grade, reserved for sites with deceptive, abusive, or predatory conduct, or a pattern of systematic non-payment. We recommend avoiding them. The grade is not necessarily permanent — if a site corrects the conduct behind it, that is reflected on the next review.
You file a dispute with documentation, and we take it to the operator with a set window of five business days to respond. Nothing is published while a case is open. We then rule and publish the outcome whether the operator engaged or ignored us — a site that ghosts a player does not make the complaint disappear; the non-response becomes part of the public record. Mediation is free.
No. Like most review sites we earn affiliate commissions when players sign up through some of our links, but we never sell grades. No operator can pay for a better score, a faster complaint resolution, or favorable placement. Grades are based only on player feedback, operator conduct, terms, and redemption reliability.