One SweepsGuard case involves Wow Vegas: an Illinois player was credited $195 in SC from mailed AMOE entries — but the credits posted after Wow Vegas exited the Illinois market, leaving them unusable. When we mediated, support couldn't grasp that SweepsGuard is a third-party mediator and kept asking us for the player's personal ID rather than looking up the account. Outcome: unresolved. Graded C.
We grade Wow Vegas C. It's a well-known brand, but the one complaint on record stalled — AMOE credits stranded by a state-market exit, and support that couldn't process a third-party mediation request. Established, but this case went unresolved.
One player's mailed-in credits posted only after Wow Vegas left the Illinois market, making them unusable. If your state's availability changes, redeem promptly; stranded credits after a market exit were the issue here.