4 published complaints: 4 unresolved (2 operator unreachable, 2 resolved unfairly).
Treblocoins grades C on SweepsGuard. The site is real, it is running, and players do get paid: in the earlier complaints we published, the players were eventually paid in full, one of them about $500. The problems sit elsewhere and they have changed shape. In those earlier cases a redemption would not go through until the player made a purchase, on a site whose homepage says no purchase is necessary to take part. The newer complaints on file describe different things again, and we could not test them, because there is no working way to contact this operator.
As far as we can establish, you cannot, unless you already hold an account. We re-checked on September 8, 2026. The domain itself accepts mail and has a live Google mail record, so the company is there, but the support address published on the site is rejected by their own mail provider as an address that does not exist, and it is the only email address the site gives. We have tried several Treblocoins addresses over time, including the one their own account-creation mail is sent from, and each came back as a nonexistent mailbox. There is no contact page, no support page, no live-chat widget on the public site and no Telegram or WhatsApp support handle. The homepage advertises 24/7 live support and that is real, but it sits inside a player account. If you hold a balance here, the chat inside your account is your only route.
That is what the earlier complaints describe, and in one of them the operator put it in writing. Their live chat told a player he had to complete a specific purchase before the redemption feature would unlock, and that no other package would do. Another player's transaction screen shows a purchase three minutes before his redemption attempt. Treblocoins' own homepage carries the line NO PURCHASE NECESSARY to participate in Sweepstakes, so their site and their support desk said opposite things. In early September 2026 one of those players reported the purchase step had gone and his redemption paid within the hour. If you are asked to buy something to release a balance you already hold, do not do it. File a complaint instead.
The newer ones are not about the purchase wall, and none of them could be settled, because we could not reach the operator to ask. In one, a player requested $250 through Cash App on August 30, 2026, was sent $150 of it the next day, and then had that payment asked back on the basis that it had been sent to the wrong person. In another, a slot locked up mid bonus round with 28.00 Sweeps Coins and a x64 multiplier showing and two spins still to come; support told him he had not actually won, and he asked them for an email address so there would be a written record. They closed as unresolved with the operator unreachable, which we record differently from an operator refusing to answer or ignoring us. The players' accounts stand on the record; so does the fact that nobody could put them to Treblocoins. After his case closed, the Cash App player told us Treblocoins had since sent him $200. That is on his case record. We take no credit for it, because we never reached the operator, and it does not change the finding, which is about there being no working way to ask. On September 9, 2026 the slot player told us the frozen round had since completed inside his account. The Treblocoins game history now shows that spin at 56.60 Sweeps Coins, while his balance on the same screen reads 18.68, so it has not been credited to him. We have gone back to him about a figure on that screen that does not add up, and his case stays recorded at the estimated amount until he answers.
Take a screenshot of the transaction line showing the request, its status and its reference, and a screenshot of any chat where support explains the cancellation. Those two things are what makes a case, and the chat matters more here than usual, because it is the only channel that works. Do not make a further purchase to try to unlock a redemption, however it is framed to you. The players in the earlier complaints were paid in full without buying anything more, though one of them had to wait until after his case had closed. Waiting and documenting beat spending. Then file with SweepsGuard.