12 published complaints: 7 resolved for the player, 3 unresolved (3 no response), 2 no violation found.
ThrillCoins grades D on SweepsGuard. It operates, it does pay some players, and when we put a stalled verification to it directly the block came off inside two days. Across its 12 published complaints the recurring problem is timing: reviews, duplicate-account findings and account blocks tend to land after a redemption has already been requested rather than at sign-up, which is when they would cost the player nothing. Payment does sometimes arrive without ThrillCoins answering this desk at all, so a stalled redemption reaching you is not evidence the review was ever explained.
That sequence is the most common one in this operator record. In published cases the block or compliance review arrived once a withdrawal was in flight, and in one of them after support had suggested trying smaller amounts. Where the finding was a genuine second account, ThrillCoins was entitled to enforce a one-account-per-person rule and SweepsGuard has ruled that way. Where a review was simply running with no completion date, putting it in writing has sometimes moved it and has sometimes drawn no reply at all, so it is worth doing and not worth relying on. Ask for the specific reason and the rule it rests on, and keep your own record of when the redemption was requested. In one published case the closure was over how promotional coins were played, and the game history ThrillCoins sent us backed that up.