2 published complaints: 1 resolved for the player, 1 no violation found.
Yes. On Case #186 the operator replied within one business day with a detailed account of the compliance hold and the payouts it made. On Case #450 it answered the same day we wrote, approved the player's $100 and cleared the flag on his account.
On Case #186 the operator said a new account submitting consecutive redemptions soon after a first purchase was flagged for a routine compliance review, and that unprocessed requests went back to the player's balance instead of being refused. It says redemptions totaling $550 were paid once the review cleared. On Case #450 the flag was a second account opened from the same IP address.
Sweepstakes Casino holds a grade D on SweepsGuard. The grade reflects reliability problems at its operator's other brands more than anything we have seen at this one. Its published complaints so far ended with the operator answering us on time.