3 published complaints: 3 unresolved (3 no response).
Spree grades C on SweepsGuard. The reason is specific: its 3 published complaints concern mail-in sweepstakes entries, and through October 2026 the operator had not answered mediation on them.
Through October 2026 we had no published complaint alleging that a straightforward cash redemption went unpaid. The cases on file concern the alternate mail-in entry route, which is a different problem from an operator that does not pay.
Their support desk acknowledges mail within seconds and issues a ticket number, and then nothing further arrives. On Case #282 we were acknowledged inside one minute, heard nothing during the response window, followed up, and got a second automatic receipt and no reply. Case #428 went the same way in October 2026. An automated acknowledgment is not a response.
The published cases describe entries treated as non-compliant after they were submitted. On Case #428 Spree's explanation changed three times: the entries never arrived, then they were incorrect, then they were automated. A mail-in requirement enforced only after entries arrive is not one a player can meet. If you enter Spree by mail, photograph each envelope and its contents before posting and keep proof of the date, because that documentation is what the dispute turns on.