2 published complaints: 1 resolved for the player, 1 unresolved (1 no response).
Spinszy grades D on SweepsGuard, and the complaint record is genuinely mixed rather than uniformly bad. An earlier case closed unresolved after an unexplained ban left a $230 balance unpaid and support offered only an automated acknowledgment. A later case went the other way: we raised a suspended account, Spinszy reviewed it, reinstated it within three days and paid the $184.27 redemption in full. The grade is driven less by these outcomes than by the restrictive purchase mechanics shared across the operator group.
In our most recent published case, yes. After we put a suspended account with a locked balance to them, Spinszy reinstated it within three days and the player confirmed the redemption arrived in full at $184.27. An earlier case ended with the balance unpaid, so this is not an unblemished record, but Spinszy is one of the operators that has acted once a complaint reached it.
Both cases we have published involved a suspension the player was never given a reason for. In the more recent one the account was reinstated after we raised it, which suggests suspensions here are not always final. If yours is suspended with a balance inside, document the balance before anything changes.
Screenshot the balance, the redemption request and every support exchange while you still have access, and leave a disputed balance alone until the case is finished. You can file a free complaint with SweepsGuard, and our guide at sweepsguard.com/casino-wont-pay sets out the escalation steps in the order we recommend.