1 published complaint: 1 unresolved (1 no response).
Not in our experience. We wrote to Slotomo twice, on August 3 and again on August 10, and both emails were acknowledged automatically with a ticket reference. No member of staff replied to either one within the five business days we allow, and the case closed unresolved on their non-response. An automated ticket receipt is not a response and we do not record it as one.
We were not able to find out. The complaint we published involved an account suspended with a balance still inside it, and the operator never gave a reason for the suspension, to the player or to us. That absence of an explanation is the substance of the complaint rather than an incidental detail.
Slotomo is one of several brands operated under the same company. In the case we published, a single player had accounts at Slotomo and two sibling brands all suspended on the same day, which is why we put the complaint to all three brands in one approach rather than separately.
Take screenshots of the balance, the redemption request and every support exchange before anything changes, and do not play down a disputed balance while a case is open. You can file a free complaint with SweepsGuard, and our guide at sweepsguard.com/casino-wont-pay sets out the escalation steps in the order we recommend trying them.