Grade: C
Launched in September 2025, Scoop is operated by My Scoop LLC, a U.S.-registered company based in Dover, Delaware. The platform offers 2,100+ casino-style games spanning slots, live dealers, virtual table games, shooting/fish games, arcade titles, and instant win options. Game providers include Hacksaw Gaming, ICONIC21, Betsoft, Playson, 3 Oaks Gaming, Gamzix, Novomatic, Gaming Corps, and others. Scoop supports purchases via Visa, Mastercard, American Express, Apple Pay, and ACH, with redemptions processed via Push to Card or ACH transfer. The platform is accessible in 35 states, with California, Connecticut, Delaware, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Washington, and West Virginia on the restricted list. Scoop operates on a standard dual-currency model — Gold Coins for entertainment play and Sweeps Coins for prize redemption.
Scoop holds a 4.3/5 rating on Trustpilot based on 301 reviews. While the overall score is solid, the review count is still quite low for a meaningful pattern to emerge, and there are notable concerns baked into the feedback. The majority of positive reviews praise the game variety, fast Push to Card payouts, and helpful customer service agents (several players mention staff members by name). However, a meaningful share of negative reviews raise red flags: players report that daily redemption amounts are capped based on VIP tier — often $100 per day for new or Bronze-level members — with higher withdrawal limits locked behind significant gameplay volume. This policy is not clearly disclosed upfront, leading to frustration when players win larger amounts and discover they can only access a fraction per day. There are also allegations from multiple reviewers that Scoop offered 2 free Sweeps Coins in exchange for positive Trustpilot reviews, which — if accurate — would artificially inflate the platform's rating. Additional complaints include accounts being flagged for IP-sharing (e.g., family members in the same household having separate accounts), and at least one player reported being offered a $5 credit after requesting self-exclusion rather than having their account properly restricted. Scoop has not responded to any negative Trustpilot reviews, which is a missed opportunity for a new platform trying to build trust.
Scoop launched in September 2025, making it one of the newer entrants in the U.S. sweepstakes casino market. The operator, My Scoop LLC, is a Delaware-registered entity with a stated business address in Dover. No parent company affiliations, prior sweepstakes casino experience, or industry credentials have been publicly disclosed. The company appears to be an independent operation without the institutional backing seen in more established multi-brand operators. Given the platform has only been live for roughly five months as of this assessment, there is limited track record to evaluate. Early patterns, however, include undisclosed redemption caps causing player friction, a potentially compromised Trustpilot review profile, and inadequate handling of at least one responsible gaming request. These are concerning signals for a platform still in its formative months. Expert reviewers at SweepsKings gave Scoop a Safety and Trust score of 70/100, specifically noting that it is "too early to give 100% proof of confidence" and flagging the lack of player reviews and track record as meaningful gaps.
SweepsGuard has not received any formal complaints about Scoop at this time. However, the patterns visible in Trustpilot feedback — particularly the undisclosed VIP-tiered redemption caps, the allegations of review incentivization, and the inadequate self-exclusion handling — represent genuine player protection concerns that we are monitoring closely. The $100 daily redemption cap for new players, when not prominently disclosed before players build up larger balances, has a similar effect to other opaque restriction practices we've documented across the industry: players win, attempt to redeem, and discover limitations they weren't aware of at the time of play. Players considering Scoop should read the redemption terms carefully before depositing, complete KYC verification early, and be aware that withdrawal access scales with VIP level. We encourage players who encounter issues with Scoop to submit a complaint through SweepsGuard so we can accurately track the platform's complaint resolution behavior as it matures.
Last updated: June 7, 2026