Grade: D
Launched in November 2025, RadPoker is operated by Rad Software LLC, a Milwaukee, Wisconsin-based company that develops software and hardware solutions for the US igaming market, with operations spanning both online and brick-and-mortar sweepstakes gaming. RadPoker is the third social casino from Rad Software, joining sister sites LuckLake and Lucky Canoe. The platform offers 1,700+ casino-style games from providers including BGaming, Booming Games, KA Gaming, Rival Gaming, Mancala Gaming, Platipus, Turbo Games, Vivo Gaming, and ICONIC21. RadPoker's headline features are its live poker room — offering ring games and tournaments in No-Limit Hold'em and Pot-Limit Omaha — and a full social sportsbook, making it one of the more format-diverse platforms in the sweepstakes space. However, firsthand player reports have raised significant concerns about redemption restrictions that are not transparently disclosed during the normal player experience.
RadPoker holds a 2.9 out of 5 rating on Trustpilot based on 2 reviews, a score that carries limited statistical weight but is notable for the consistency and specificity of the complaints. Both reviewers independently describe encountering an undisclosed 30-day waiting period before redemption becomes available — a restriction neither appears to have been informed of before attempting to cash out. One reviewer discovered the hold only after connecting their bank account through Plaid and finding the redemption button greyed out with a 30-day countdown. The same reviewer also reported that a game defaulted to $100 per spin after a session break — a significant jump from the $0.20 level at which they had been playing — and that the platform's AI-based live chat provided unhelpful responses before going offline, with no email follow-up received for four days. The operator has not responded to either Trustpilot review. SweepsKings rated RadPoker 84 out of 100, citing strong game variety and the low stated $20 redemption minimum, but the expert review does not appear to have encountered or addressed the 30-day hold.
RadPoker launched in November 2025 and has been operating for only a few months. Rad Software LLC is a verifiable US-based company with a documented physical address in Milwaukee and an established hardware business deploying gaming terminals across Wisconsin — a more transparent operator structure than many sweepstakes brands. No lawsuits or broader fraud patterns have been identified. However, the early player feedback is troubling: both available Trustpilot reviews describe the same undisclosed 30-day redemption hold, and the operator has not publicly responded to either complaint. Sister sites LuckLake and Lucky Canoe operate without reported controversy, but also have minimal player feedback. RadPoker's redemption hold issue — and the absence of any operator engagement on the complaints — is the defining track record item at this early stage.
SweepsGuard has not received formal complaints about RadPoker, but the available player feedback raises serious concerns that prospective players should be aware of. The most significant issue is an undisclosed 30-day redemption hold that multiple players have reported encountering only after attempting to cash out — a restriction that fundamentally changes the player experience and one that should be prominently disclosed before play begins. The complete absence of operator responses to Trustpilot complaints, combined with a documented support failure that went unresolved for days, adds to the concern. We strongly encourage players to review RadPoker's full terms before depositing, specifically around redemption eligibility timelines, and to verify directly with support how long they must wait before their first cashout is processed. We will be monitoring whether RadPoker addresses these transparency issues and responds to player concerns. Should the pattern worsen or additional complaints emerge, we will reassess the grade accordingly.
Last updated: June 7, 2026