2 published complaints: 2 unresolved (1 no response, 1 operator declined to engage).
We grade Pulsz A, and it is one of the more established and reliable sites in the space. There are 2 published complaints on record, all closed unresolved: a disputed account ban the operator never answered, and a verification lockout where the operator replied quickly but would not discuss the account. Neither was a refusal to pay a redemption.
Broadly, yes, and that is reflected in the A grade. The complaints we hold are about account access and about getting a straight answer out of support, not about redemptions being denied or delayed.
That is the substance of one of the published cases. Pulsz's support ticket form asks for a customer ID that is only visible from inside your account, so a locked-out player can struggle to raise a ticket at all. Reply to any existing email from Pulsz using your registered address rather than the form, and say plainly that you are locked out and cannot retrieve the customer ID.