5 published complaints: 5 unresolved (2 no response, 3 operator declined to engage).
We grade Pulsz B, and it is one of the more established and reliable sites in the space. There are 5 published complaints on record. Most concern account access and getting a straight answer out of support, and none is about a refusal to pay a redemption.
Yes, Pulsz pays, but redemptions have recently been running well past the times it posts on its own cashier. Most of the complaints we hold are about account access and getting a straight answer out of support. None is about a redemption being refused.
That is what most of the published cases here are about. Pulsz's support ticket form asks for a customer ID that is only visible from inside your account, so a locked-out player can struggle to raise a ticket at all. Reply to any existing email from Pulsz using your registered address rather than the form, and say plainly that you are locked out and cannot retrieve the customer ID.