One SweepsGuard case involves Onyx Odds: an Illinois player reported about $495 in mailed AMOE entries unresolved, with support repeatedly marking the issue 'solved' without actually responding. Onyx Odds didn't reply to our mediation. Outcome: unresolved. Graded C.
We grade Onyx Odds C. The one complaint on record is an AMOE dispute where support kept closing tickets as 'solved' without addressing them, and the operator didn't respond to mediation. Be cautious with mail-in entries.
One player reported mailed entries unresolved while support marked tickets 'solved' without answering. Keep documentation, and don't assume a 'solved' ticket means credited; the dispute here went unaddressed.