Case #64: a Wisconsin player reported that Nio Play blocked their account after they'd qualified to redeem about $80, then stopped answering support. Outcome: unresolved — no response. The support address Nio Play publishes on its own site bounced as undeliverable on both of our mediation attempts.
We grade Nio Play F (Blacklisted). A player reported being locked out of their account after qualifying to redeem, and the support email listed on Nio Play's own site no longer accepts messages. As of June 2026, players also report being unable to log in. We'd steer clear.
In the case we handled, a Wisconsin player couldn't redeem roughly $80 — their account was blocked and support unreachable, with the published email bouncing on every attempt. Treat Nio Play redemptions as unreliable.