1 published complaint: 1 unresolved (1 no response).
That remains the open question, and Case #271 is the reason. A player won a small amount from free spins, the winnings were not paid, and the operator did not reply when we asked why. The site is new and has no proven payout history.
We asked, and got no answer. In Case #271 we asked what condition applied to free-spin winnings and where that condition was published. Whatever term was relied on affects every player who takes that promotion, not only the one who won.
If you do, verify your identity early, start with modest amounts, keep records of every redemption, and treat the first cash-out as the real test. SweepsGuard grades it C and expects to revisit that as a track record develops.