3 published complaints: 2 unresolved (2 no response), 1 no violation found.
Moozi grades A on SweepsGuard with 3 published complaints. A disputed jackpot feature closed with no violation found after Moozi supplied game logs showing it worked as designed. Two account terminations from August 2026, each citing a Terms of Service violation with no clause named, closed unresolved after Moozi did not reply to mediation.
Moozi has a strong redemption reputation and the cases we hold are not about unpaid redemptions. They are about account terminations with no reason given. 2 of the 3 closed unresolved because the operator did not answer us; the jackpot dispute closed with no violation found.
Ask support in writing which term you are said to have broken and keep the reply. If you use the mail-in entry route, keep copies of every entry and every code you requested. Then file with SweepsGuard so the closure is on the record, even if you cannot recall the balance.