Grade: F
Launched in mid-2023, Moonspin is a sweepstakes casino operated by Solar Bloom LLC (registered in Casper, Wyoming), with the platform developed and maintained by Darius Technology Limited (Limassol, Cyprus). The casino operates under the standard Gold Coin / Sweeps Coin model and is available in 30+ U.S. states. Moonspin began as a crypto-only platform before transitioning to a fiat-based payment system, and has accumulated 1,300+ casino-style games from providers including Hacksaw Gaming, BGaming, Booming Games, Evoplay, RubyPlay, Playson, 3 Oaks Gaming, KA Gaming, and Habanero. The platform also features a lineup of in-house original titles — Crash, Limbo, When Moon Bro, Dice, Wheel of Fortune, and Hilo — with provably fair RNG technology. Despite a previously solid reputation, Moonspin is now blacklisted by SweepsGuard following a documented pattern of nonpayment, deceptive support communications, and retaliatory account closures.
Moonspin currently holds a 4.0/5 rating on Trustpilot based on 707 reviews — a figure that does not yet fully reflect the sharp deterioration in player experience that has emerged in recent weeks. The most recent reviews tell a dramatically different story from the platform's historical reception. A growing number of players report redemptions that have gone unpaid for weeks or months, with support responses consistently defaulting to "escalation" language and promises of expedited processing that never materialize. Players who submitted redemptions in February 2026 have reported still not receiving payment 20+ days later, with daily support contacts producing nothing but canned responses. One reviewer noted their redemption submitted February 3rd remained unpaid after 20 days despite constant follow-up. Another described a 15-day wait on a $150 redemption with support offering only generic high-volume messaging. The pattern is consistent and recent — players who previously praised Moonspin's speed are now explicitly reversing their assessments, noting that "it's not always been this bad." The aggregate rating lags behind real-world conditions, as many affected players have not yet posted reviews.
Moonspin's track record has collapsed in a short period. Through late 2024 and into early 2025, the platform maintained a generally positive reputation — players reported reasonably timely payouts, an active support team, and a growing game library. As recently as late 2025, SweepsGuard had graded Moonspin a C based on worsening but not yet critical payment delays. That situation has since deteriorated dramatically. By February 2026, a clear and consistent pattern of nonpayment had emerged, with multiple players reporting multi-week and multi-month outstanding redemptions. Support communications during this period followed a scripted pattern of escalation promises without resolution — behavior that crosses from operational delay into deceptive conduct. SweepsGuard has firsthand knowledge of this pattern: a $2,500 redemption submitted in February 2026 went unpaid for nearly seven weeks despite repeated follow-up, with support consistently promising escalation and delivery dates that were not honored. Payment was never received. When a chargeback was initiated through the player's financial institution after all other avenues were exhausted, Moonspin responded by closing the account rather than addressing the dispute. Separately, a redemption submitted by another player on February 25, 2026 was paid, while an earlier redemption from February 9 from a different player remained outstanding — directly contradicting Moonspin's claim of processing in submission order. The operator entities remain registered, but the absence of payment infrastructure capable of honoring legitimate redemptions — combined with active deception in support communications — constitutes conduct incompatible with a trustworthy sweepstakes operation.
SweepsGuard has received one formal complaint against Moonspin. Case #53 involved a Pennsylvania player who reported $2,620 in confiscated funds after Moonspin sent mass account closure emails claiming terms violations. Moonspin did not respond to mediation, and the case was closed as Unresolved — No Response.
SweepsGuard has blacklisted Moonspin. The formal complaint reinforces what was already documented through substantial evidence of systemic nonpayment and corroborated across multiple independent sources, including Trustpilot, firsthand experience, and player reports. The pattern is not one of isolated delays — it reflects a platform that is either unable or unwilling to honor legitimate redemption requests, and that is actively using deceptive support language to forestall player action while doing so.
Players who have outstanding redemptions with Moonspin and have not received payment within a reasonable timeframe are encouraged to take the following steps: document all redemption submissions, confirmation emails, and support interactions with timestamps; contact your bank or financial institution to inquire about initiating a chargeback for any purchases made on the platform; and file a formal complaint with SweepsGuard so that we can track the full scope of affected players. Players who have already received a payout for some redemptions but not others should note that Moonspin's claim of processing in order of submission appears to be false — this information may be relevant to any dispute resolution process. We will monitor for any substantive change in Moonspin's payment behavior and will update this assessment if conditions materially improve.
Last updated: June 7, 2026