1 published complaint: 1 unresolved (1 no response).
Luxe Lucky grades D on SweepsGuard, mainly over its paperwork: its rules and terms do not clearly name who operates the site. It shares a platform with Lavish Luck. On our first published case, a player's account was locked while a redemption was pending, and Luxe Lucky did not reply to mediation.
Screenshot your balance, any pending redemption and your purchase history before you lose access, and keep every support message. If support doesn't sort it out, file a free complaint with SweepsGuard and we'll take it to the operator and publish what happens.