1 published complaint: resolved for the player after mediation.
In the one case SweepsGuard has mediated, a $130 redemption stuck for weeks was paid in full after we opened mediation. Players report occasional redemption delays, especially around the SweepNext migration.
Document the request and timeline in writing and escalate if it passes the stated window. SweepsGuard resolved a delayed LuckyStake redemption in the player's favor after mediation.
LuckyStake holds a grade C on SweepsGuard. Complete KYC verification early, use payment methods in your own name, and document every redemption request.