1 published complaint: 1 unresolved (1 no response).
No. VGW closed the brand on August 24, 2026 after eight years, and September 14, 2026 was the final day to submit a redemption request. Account access ended with it. Every address on luckylandslots.com now redirects to LuckyLand Casino, which is a separate VGW brand that is still open and carries its own report on this site.
Send it to us. A redemption you requested on or before September 14 and were never paid is an unpaid obligation, and a closure does not wipe it out. Put together the date you requested it, the amount, any ticket or confirmation number, and screenshots of your balance, then file a complaint. We mediate for free and we will take it to VGW. Tell us even if you never got the chance to request one before access ended, because we would rather know how many players that happened to.
For most players, most of the time, yes. It ran for over five years without a payout scandal attached to the brand itself. Set against that, players repeatedly described accounts closed after large wins with no appeal anyone could explain, and the 1 complaint we published against it went unanswered when we mediated.