2 published complaints: 1 resolved for the player, 1 unresolved (1 operator declined to engage).
LoneStar is a legitimate platform with a quality game library and a reputable operator behind it, but it grades C on SweepsGuard because redemption times have stretched from days to weeks. The site does pay. A gift card we raised with them was settled the next day. An earlier dispute closed unresolved after the operator declined to discuss the account at all.
Yes, but slowly. Players report redemptions that once cleared in 3-4 days now taking 3-4 weeks or longer, including on VIP accounts. Of the 2 complaints on our record, a $52.54 gift card was paid the day after we raised it, while a $3,037 redemption held about a month closed unresolved after LoneStar refused to discuss it. Complete KYC early, allow the full 30 days, and do not cancel a pending request, because canceling restarts the clock.