Lady Lucka grades D overall. Two complaints are on record: a player from Texas reported poor customer service tied to a $49 balance, and another player from Texas had a $100 withdrawal go unpaid. Both cases were resolved for the player through mediation.
Lady Lucka grades D overall. Two published complaints are on record — one over customer service and one over an unpaid withdrawal — and both were resolved for the player through mediation.
One complaint on file for Lady Lucka involved a $100 withdrawal that went unpaid; it was resolved for the player after mediation, but the D grade reflects broader concerns.