2 published complaints: 1 unresolved (1 operator declined to engage), 1 no violation found.
Hit Fortune carries 2 published complaints. The self-exclusion case from August closed with no violation found. In October an Iowa player's $187 redemption was blocked after her verification was rejected without a reason, and Hit Fortune would not lift the restriction because of PayPal disputes she had opened in the meantime. That case closed unresolved.
On the evidence we have, yes, and quickly. Asked to permanently close and exclude an account, Hit Fortune completed the deletion, disabled all email to the address, and confirmed both in writing inside one business day. Put the request in writing to their support address and keep the confirmation.
No, and this is worth understanding before you rely on it. State self-exclusion registers bind licensed operators in that state. Sweepstakes platforms are not licensed operators, do not receive the register, and have no way to query it. If you want a sweepstakes site to stop contacting you, you have to ask that site directly. Most will act on it, but none of them will know unless you tell them.
No. We mediate balances an operator is holding and will not pay out — a stuck redemption, a locked account, a voided win. Money already lost in play is not recoverable through mediation, and any service telling you otherwise is not being straight with you. If gambling has stopped being fun, ask the site to close your account permanently and consider a self-exclusion tool that covers the platforms you actually use.
On our record, yes, and it stays restricted even after the dispute closes. If a purchase or verification goes wrong, contact support and file with us before you open a dispute with PayPal or your bank. Our guide at sweepsguard.com/casino-wont-pay sets out the order, and a payment dispute is last on it for this reason.