1 published complaint: 1 no violation found.
No. The 1 published complaint on file closed with no violation found. It concerned a player on a state self-exclusion register who was reached by Hit Fortune advertising, and those registers cover licensed operators only — they are not distributed to sweepstakes platforms, so the site had no way to check one.
On the evidence we have, yes, and quickly. Asked to permanently close and exclude an account, Hit Fortune completed the deletion, disabled all email to the address, and confirmed both in writing inside one business day. Put the request in writing to their support address and keep the confirmation.
No, and this is worth understanding before you rely on it. State self-exclusion registers bind licensed operators in that state. Sweepstakes platforms are not licensed operators, do not receive the register, and have no way to query it. If you want a sweepstakes site to stop contacting you, you have to ask that site directly. Most will act on it, but none of them will know unless you tell them.
No. We mediate balances an operator is holding and will not pay out — a stuck redemption, a locked account, a voided win. Money already lost in play is not recoverable through mediation, and any service telling you otherwise is not being straight with you. If gambling has stopped being fun, ask the site to close your account permanently and consider a self-exclusion tool that covers the platforms you actually use.