1 published complaint: 1 unresolved (1 operator declined to engage).
SweepsGuard has published 1 complaint record for High 5 Casino, covering $516 in disputed value. High 5 Casino currently holds a SweepsGuard grade of B.
High 5 Casino replied when SweepsGuard opened mediation, but declined to discuss the account with a third party and did not respond after written player authorization was supplied. 1 case is recorded as unresolved on the basis of that refusal to engage.
The complaint on file concerns mail-in sweepstakes entries that were submitted but never credited to the player account. SweepsGuard has not received reports of withheld cash redemptions at High 5 Casino.
Photograph every card and envelope before mailing, keep a dated log of what you sent and when, and follow up with support in writing so there is a record. If entries are still not credited and support cannot explain why, file a free report with SweepsGuard.