2 published complaints: 1 resolved for the player, 1 unresolved (1 resolved unfairly).
Fortune Purple grades C overall, with 2 published complaints on SweepsGuard. A bonus round that credited less than it displayed was fixed and the player compensated after mediation. A separate blocked redemption closed unresolved after the operator gave one reason by email and a different one through its own chat agent. The operator later withdrew the second reason and named a single automated risk flag as the ground, which is more than most operators offer, but the money itself has still not been paid.
Mixed. 1 of the 2 published complaints ended with the player made whole after SweepsGuard opened mediation. 1 closed unresolved, where a $500 redemption was blocked after a $5 purchase and the operator would not say whether the balance still existed. The operator told SweepsGuard a resolution had been proposed to that player. What the player actually received was a $5 survey sent to a group of players as a marketing email, which does not resolve a $500 redemption. The $500 remains unpaid.
Case #290 records a redemption blocked under clause 6.1 of the operator terms. The player was first told by the site chat agent that the ground was suspected arbitrage, and by email that it was an anti-money-laundering measure. The operator later stated that the arbitrage wording was a mistake by a frontline agent and that the real ground is an automated risk flag for moving from a purchase to a large redemption with little gameplay in between. Players should keep a record of any reason they are given, since the accounts here changed over time.
One player supplied an offer email the operator had sent him. It went to a group of players at once with the recipients visible to each other, so replies from other players arrived in his mailbox with their names attached, and one reply exposed another player account ID. It was sent from a personal display name rather than an operator support address. SweepsGuard has raised this with the operator. Treat any group email from an operator as one you should not reply to with account details.