4 published complaints: 2 resolved for the player, 2 unresolved (2 no response).
Yes, twice — but never because the operator engaged. In Case #184 the player confirmed on July 29, 2026 that a $120 redemption arrived in full. In Case #234 the player received $2,000 of a $3,000 balance and is drawing the remainder, after discovering the site releases only $1,000 per day. Both payments cleared through the operator's normal queue; Dragon Phoenix never replied to SweepsGuard on either case.
No. As of October 2026, Dragon Phoenix had not answered SweepsGuard mediation on any of its 4 published complaints. On Case #234 the five-business-day window closed with no reply, no acknowledgment and not even an automated receipt, and a mailbox-wide search of the operator's domain across three weeks returned nothing at all.
Document everything — the redemption request, the date, the amount and every support message. Make one clear written request to support. If it stalls, you can file a free complaint with SweepsGuard and we will take it to the operator on your behalf and publish what happens either way.