1 published complaint: 1 unresolved (1 operator declined to engage).
Dogg House Casino is graded D by SweepsGuard. We hold 1 published complaint, none of them resolved in the player's favor. A Wisconsin player holding $1,080 had a $1,000 redemption accepted and then reversed back into his balance, could not resubmit it, and had his account disabled within hours. Dogg House answered us twice inside a day and would not discuss the account with a third party, so the reason for the disable and the status of the balance are both still unknown.
Not on the record we hold. A $1,000 redemption was accepted and then reversed, and the account was disabled within hours of the player asking about it. Dogg House publishes a $1,000 daily maximum and one redemption request per 24 hours, counted whether or not the transaction went through. That cap is a real rule and it does not explain a disabled account, because a player who has hit a cap can still log in. The $1,080 remains unpaid.
In the case we published, asking about a redemption came shortly before the account was disabled. Take screenshots of your balance and of every redemption request before you raise anything, because a disabled account locks you out of your own records. Dogg House will not discuss an account with anyone except the account holder, so a third party cannot chase it for you. Their support ticket route is the only one on offer and it produced no reply here. Their Trustpilot profile is unclaimed and unanswered.