1 published complaint: 1 unresolved (1 no response).
Its ticket system does; its people did not. In Case #251, a $220 redemption dispute, an automated acknowledgment was generated within a minute of our email and no human reply followed before the five-business-day window closed.
SweepsGuard grades it D and does not currently recommend it. The grade reflects weak player sentiment and deceptive purchase mechanics found across its operator group, including caps applied without notice while purchase offers keep arriving.
Contact the operator yourself from your registered account email and ask plainly for the status. Then file with SweepsGuard so the amount and the outcome are on the public record either way.