One SweepsGuard case involves Chumba Casino: a player reported their account deactivated without explanation and no substantive response from the casino. Chumba didn't respond to our mediation either. Outcome: unresolved. We grade Chumba C.
We grade Chumba C. It's one of the longest-running sweeps brands, but the one complaint on record — an account deactivated with no explanation — went unanswered in mediation. Established, but not without dispute.
One player reported a deactivation with no reason given and no meaningful response from support. If it happens to you, request the specific basis in writing; in this case the operator didn't engage with our inquiry.