1 published complaint: 1 unresolved (1 no response).
Bruno Reels grades F on SweepsGuard and we advise players to avoid it. 1 complaint is published against the brand directly, and it shares a website, a rules document and a support inbox with another blacklisted brand whose non-payment record is documented on our site. Do not purchase coins there.
We have no verified payout to point to. The published case runs the other way: a redemption was recorded at $1,078.02 with a 10% fee of $107.80 taken off it, the account then became inaccessible with no reason given, and the operator did not answer mediation at its own published support address.
Document everything first: screenshots of the balance, the redemption request, the withdrawal ID and every support message. Then work through the escalation steps on our casino-wont-pay page in order. A card dispute belongs last rather than first, because it usually ends with the account closed and any remaining balance forfeited.