1 published complaint: 1 resolved for the player.
BigPirate grades D on SweepsGuard. Its 1 formal complaint — canceled redemptions and a winnings clawback affecting a verified Wisconsin player — was ultimately resolved when the player received the $366 owed, but BigPirate never substantively engaged mediation, and independent reviews show a recurring redemption-lockdown pattern.
In the 1 case on record the player did eventually receive the $366 owed, but only after redemptions were canceled and winnings clawed back, and BigPirate did not engage SweepsGuard mediation. Independent Trustpilot reviews report a recurring pattern of accounts locked at cash-out.