BigPirate grades D overall. One complaint is on record: a player from Wisconsin completed KYC, then had three redemptions canceled and winnings clawed back under an alleged 'system error.' The player ultimately received the ~$366 that remained owed and the case closed resolved in the player's favor — though BigPirate never substantively engaged SweepsGuard mediation and returned the funds directly. Outcome: resolved for the player.
BigPirate grades D on SweepsGuard. Its one formal complaint — canceled redemptions and a winnings clawback affecting a verified Wisconsin player — was ultimately resolved when the player received the $366 owed, but BigPirate never substantively engaged mediation, and independent reviews show a recurring redemption-lockdown pattern.
In the one case on record the player did eventually receive the $366 owed, but only after redemptions were canceled and winnings clawed back, and BigPirate did not engage SweepsGuard mediation. Independent Trustpilot reviews report a recurring pattern of accounts locked at cash-out.