BankRolla grades D overall. Two complaints are on record: a $2,264 withdrawal (MN) BankRolla didn't respond to, and a $300 withdrawal (FL) it refused to discuss after an account closure. Outcome: both unresolved.
BankRolla grades D on SweepsGuard. Two complaints are on record, both involving unpaid withdrawals where the operator either didn't respond to or refused mediation — which weighed into the grade.
Two published complaints report unpaid withdrawals: a $2,264 redemption (player from MN) that BankRolla never responded to, and a $300 redemption (player from FL) tied to an account closure over disputed multiple-account claims, which BankRolla refused to discuss. Both remain unresolved.