2 published complaints: 2 unresolved (1 no response, 1 operator declined to engage).
We grade American Luck A, and it's one of the stronger sites we track. Its complaint record is the weak spot: it has 2 published complaints, and as of September 2026 it hadn't helped us resolve any of them. In Case #26 a player reported about 500 mailed entries never credited, with no reply to mediation. In Case #413 a player's $1,044 balance sat behind ID verification for about a month, and American Luck cited privacy instead of answering our questions.
In Case #26 a player reported mailing roughly 500 entries with nothing credited and only generic support replies, and the operator didn't engage when we raised it. If this happens to you, keep documentation of every mailing.
American Luck's own auto-reply says verification takes 3 to 7 business days, but in Case #413 a player waited about a month with his balance locked. When we asked what was holding it up, American Luck said it couldn't share customer information. Keep the dates you sent documents, and send us the details if it runs past their window.