You contacted the casino. You waited. Maybe you filed a complaint and it still has not moved. There are more steps available to you, and most of them cost nothing and carry no risk. They are laid out in the order we would use them ourselves — cheapest and safest first: one documented attempt with the operator, a free SweepsGuard complaint, a BBB complaint, your state Attorney General, and only then a credit card dispute.
Almost certainly, yes — and usually straight away. Operators treat a chargeback as a payment risk and typically close the account and forfeit any balance still in it. Treat a dispute as the end of your relationship with that site, not a negotiating step.
Often not. You did receive the coins you paid for, so the operator's defense is that the goods were delivered exactly as described — and it is a strong one. A player who disputes can lose the dispute and the account. That is why we put it last, after the free routes that carry no downside.
Both, and before any card dispute. Neither costs anything, neither risks your account, and both create an official record the operator has to answer. A state Attorney General complaint in particular carries weight a private complaint does not.
Your account details, the amount in dispute, dates, and every message you exchanged with the operator. If you filed with SweepsGuard, your case page prints as a clean PDF you can attach as a single exhibit.
No. Mediation is free, you can stay anonymous, and we earn nothing regardless of which escalation route you take.