You contacted the casino. You waited. Maybe you filed a complaint and it still has not moved. There are more steps available to you, and most of them cost nothing and carry no risk. They are laid out in the order we would use them ourselves — cheapest and safest first: one documented attempt with the operator, a free SweepsGuard complaint, a Trustpilot review of the casino, a BBB complaint, your state Attorney General and the FTC, and only then a credit card dispute.
Almost certainly, yes — and usually straight away. Operators treat a chargeback as a payment risk and typically close the account and forfeit any balance still in it. Treat a dispute as the end of your relationship with that site, not a negotiating step.
Often not. You did receive the coins you paid for, so the operator's defense is that the goods were delivered exactly as described — and it is a strong one. A player who disputes can lose the dispute and the account. That is why we put it last, after the free routes that carry no downside.
Less time than most players think. Federal law gives you 60 days from the date the statement showing the charge was sent to dispute a credit card billing error in writing, and banks set their own windows on top of that, often 60 to 120 days from the purchase. The clock starts when you bought the coins, not when the casino stopped paying, so call your bank early and ask for its exact deadline.
It is more worth considering. The usual cost of a dispute is losing the account and the balance in it, and if the account is already closed or restricted, or you don't plan to play there again, most of that cost is gone. A dispute still only covers what you paid for coins, not your winnings. If a redemption is still pending, a dispute can give the operator a reason to cancel it, so weigh that first.
Both, and before any card dispute. Neither costs anything, neither risks your account, and both create an official record the operator has to answer. A state Attorney General complaint in particular carries weight a private complaint does not.
Yes. It's free and it doesn't put your account at risk. The FTC says it can't resolve individual reports, but it shares them with over 2,000 law enforcers and uses them to bring cases against bad business practices. File it alongside your Attorney General complaint at reportfraud.ftc.gov.
Your account details, the amount in dispute, dates, and every message you exchanged with the operator. If you filed with SweepsGuard, your case page prints as a clean PDF you can attach as a single exhibit.
No. Mediation is free, you can stay anonymous, and we earn nothing regardless of which escalation route you take.